FAQs
Q: What are the shipping costs for orders?
A: Orders below £50 incur a shipping fee of £5.93. However, orders exceeding £50 benefit from free shipping.
Q: How long does it take for domestic shipments to arrive?
A: Domestic shipments typically take 3–7 days to reach you (Monday to Friday). The order cut-off time is 12:00 PM GMT (London), and the handling time is 1-2 business days (Monday to Friday).
Q: Which courier services are used for product delivery?
A: We utilize DPD & Evri for product delivery.
Q: Can I change the delivery address once the order is in transit?
A: Unfortunately, once the order is in transit, the delivery address cannot be altered. If you need to make a change, please contact us within 24 hours of placing your order at Contact@GardenArch.co.uk or visit our physical store.
Q: Is it possible to cancel an order?
A: Yes, cancellations are accepted at any time before the order is dispatched. Once dispatched, please refer to our refund policy for further guidance.
Q: What should I do if I receive a damaged parcel?
A: If you discover that a parcel is damaged in transit, kindly reject it if possible and contact our customer service immediately. For parcels delivered in your absence, reach out to customer service for further instructions.