FAQs
Frequently Asked Questions
Q: What are the shipping costs for orders?
A: Orders below £50 incur a shipping fee of £5.93. However, orders exceeding £50 benefit from free shipping.
Q: How long does it take for domestic shipments to arrive?
A: Domestic shipments typically take 3–7 days to reach you (Monday to Friday). The order cut-off time is 12:00 PM GMT (London), and the handling time is 1-2 business days (Monday to Friday).
Q: Which courier services are used for product delivery?
A: We utilize DPD & Evri for product delivery.
Q: Can I change the delivery address once the order is in transit?
A: Unfortunately, once the order is in transit, the delivery address cannot be altered. If you need to make a change, please contact us within 24 hours of placing your order at Contact@GardenArch.co.uk or visit our physical store.
Q: Is it possible to cancel an order?
A: Yes, cancellations are accepted at any time before the order is dispatched. Once dispatched, please refer to our refund policy for further guidance.
Q: What should I do if I receive a damaged parcel?
A: If you discover that a parcel is damaged in transit, kindly reject it if possible and contact our customer service immediately. For parcels delivered in your absence, reach out to customer service for further instructions.
If you have any additional questions or concerns, feel free to reach out to us.
- Email: Contact@GardenArch.co.uk
- Phone: +447537135352
- Address: 16 Aspen Grn, Huntingdon PE29 1GN